Last updated: 23 October 2026
Buying billing software is the easy part; the first weeks of using it are where you need people. Our support team helps you install ValueSoft, set up your company, bring in your old data and learn the screens your staff use every day. After that, the same team answers your questions when GST rules change or something doesn't look right.
How do I reach ValueSoft support?
Phone & WhatsApp
+91 6200826175 for existing customers: setup, training and day-to-day questions.
service@kalasoftech.com. Attach a screenshot of the error if you have one.
Remote session
Our team works on your PC through the support app from the Downloads page, while you watch.
Sales & demo
New to ValueSoft? WhatsApp our sales team or book a free demo below.
Our offices: Corporate Office, J-4/1, 1st Floor, Rajouri Garden, New Delhi — 110027 (+916200826171) and Registered Office, Rajeshwari Bhawan, Bailey Road, Patna — 800014 (09334483152).
What does the support team help with?
- Activation and setup. We activate your plan and help you create your company with the right GST details.
- Moving your data. Switching from Marg, Tally or Busy? Our team moves all your master data and your old bills into ValueSoft. Coming from Excel or registers? We help bring in your items and parties.
- Training. We train you and your staff on billing, purchase and GST, the screens you'll use every day.
- e-Invoice and E-Way Bill setup. We help you connect ValueSoft once you have created your API user (see the e-invoice registration guide).
- Everyday questions and errors. From a bill format to a GST report that doesn't match, call us.
Updates and support are free for the first year. From the second year there is a yearly AMC (annual maintenance charge) of ₹3,500 per user. See the pricing page for what each plan includes.
How does a remote session work?
Download the support app
Get it from the Downloads page and open it on the PC where ValueSoft runs.
Share the ID on your screen
Tell it only to our support team: call us on +91 6200826175 if you're not sure who is asking.
Watch while we work
You see everything we do on your screen, and you can ask questions as we go.
Close the session
When the work is done, close the support app.
Can I find the answer myself?
Many everyday questions are answered in our guides and videos:
Video tutorials
Sale billing, stock and party reports, GSTR-1 filing, GSTR-2A/2B reconciliation, the eOwner app, and backup and restore (several in Hindi).
Software setup
Download, install, get activated, and fix common setup errors.
e-Invoice registration
Create your e-invoice API user and connect it to ValueSoft.
GST updates
Changes in GST rules that affect your billing and returns.
Before you call: keep these ready
- Your company name and the mobile number registered with us
- A photo or screenshot of the error message, if there is one
- What you were doing when the problem appeared (which screen, which bill)
- Access to the PC where ValueSoft is installed, in case we need a remote session
This helps us fix the problem on the first call.
